The vital role of interpreting and language services in healthcare for LEPS

Over-the-Phone Interpreting (OPI) for Healthcare providers

OPI is a valuable tool for healthcare providers when caring for patients with limited English proficiency (LEP). Here are some key points about OPI:

OPI provides on-demand access to a network of professional interpreters 24/7.

With just a phone call, medical staff can connect with interpreters who bridge the language gap between them and LEP patients.

OPI serves as a practical supplement to a healthcare organization’s own staff interpreters. It’s especially useful for smaller organizations that may not have the resources to hire full-time linguists.

Video Remote Interpreting (VRI) for Healthcare providers

Video remote interpreting (VRI) takes the benefits of face-to-face interpretation and combines them with the on-demand nature of OPI. Here’s how VRI enhances healthcare communication:

Real-Time Communication:

VRI connects medical staff with professional video interpreters within seconds.

It’s ideal for situations where visual cues add value, such as explaining complex conditions, care instructions, or paperwork processes

Universal Availability:

VRI allows healthcare providers to access professional medical interpreters on any device, anywhere